Privacy policy

Effective Date: April 4, 2025

At PetroPal AI, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the PetroPal AI mobile application ("App"). Please read this Privacy Policy carefully to understand our practices regarding your information.

1. Information We Collect

1.1 Personal Information
When you use our App, we may collect the following types of personal information:
  • Full name
  • Job title and employment information
  • Email address and contact details
  • User credentials (username and password)
  • Professional certifications and training history
  • Performance data and assessment results

1.2 Usage Data

We automatically collect certain information when you use the App, including
  • Device information (model, operating system, unique device identifiers)
  • IP address and location data (when location services are enabled)
  • App usage statistics and interaction data
  • Training module completion status
  • Assessment scores and progress metrics
  • Session duration and frequency of use

1.3 Safety and Compliance Data

In accordance with industry regulations and safety standards, we collect:
  • Safety protocol adherence data
  • Certification status and expiration dates
  • Training completion records
  • Compliance documentation
  • Incident reports (if submitted through the App)

1.4 Cookies and Tracking Technologies

Our App may use cookies and similar tracking technologies to collect information and
enhance your user experience:
  • Session cookies to maintain your login status
  • Persistent cookies to store your preferences and settings
  • Analytics cookies to understand app usage patterns
  • Functional cookies to enable specific App features
You may be able to control cookie settings through your device settings, but disabling
certain cookies may limit App functionality.

2. How We Use Your Information

2.1 Service Provision and Improvement
  • Delivering personalized training content and assessments
  • Tracking progress and certification status
  • Providing AI-powered tutoring and feedback
  • Improving our App functionality and user experience
  • Troubleshooting technical issues
2.2 Analytics and Performance
  • Analyzing usage patterns to enhance training effectiveness
  • Generating reports on completion rates and performance metrics
  • Evaluating and improving the App's features and content
  • Creating aggregated, anonymized data for industry benchmarking
2.3 Compliance and Safety
  • Documenting training completion for regulatory compliance
  • Maintaining records for safety certification verification
  • Supporting insurance documentation requirements
  • Facilitating audit processes

3. Information Sharing and Disclosure

3.1 Employer Access
Your employer or contracting company will have access to your training data, performance metrics, and certification status in accordance with their Master Service Agreement with PetroPal AI.
3.2 Service Providers
We may share information with third-party service providers who assist us in:
  • Hosting and maintaining our infrastructure
  • Data storage and processing
  • Customer support and technical assistance
  • Analytics and performance measurement
3.3 Legal Requirements
We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Retention and Deletion

4.1 Retention Period
We retain your information for as long as your account is active or as needed to provide services to you and your employer, in accordance with the Master Service Agreement between PetroPal AI and your employer.
4.2 Data Deletion Requests
IMPORTANT: Your data is collected and managed under the terms of the Master Service Agreement between PetroPal AI and your employer. If you wish to request deletion of your data, you must contact your employer or company administrator directly. PetroPal AI cannot process data deletion requests from individual users, as these must come through the appropriate channels established in your company's service agreement.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information, including:
  • Encryption of data in transit and at rest
  • Secure authentication protocols
  • Regular security assessments and updates
  • Access controls and permissions management
  • Secure data storage and processing systems

6. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
  • Accessing your personal information
  • Correcting inaccurate information
  • Restricting certain processing activities
These rights may be limited by the terms of the Master Service Agreement between PetroPal AI and your employer.
6.1 Colorado Privacy Rights
Under the Colorado Privacy Act (CPA), Colorado residents may have additional rights regarding their personal information, including:
  • The right to opt out of targeted advertising, sale of personal data, or profiling
  • The right to access, correct, or delete personal data
  • The right to data portability
To exercise these rights, please contact your employer or company administrator directly, as they manage your data under the Master Service Agreement with PetroPal AI.

7. Consent and Legal Basis for Processing

By using the PetroPal AI App, you consent to the data practices described in this Privacy Policy. Your use of the App is governed by the Master Service Agreement between PetroPal AI and your employer. Your employer has provided consent for the collection and processing of your data in accordance with this agreement.

8. Children's Privacy

PetroPal AI's services and App are designed for adult professionals in the oil and gas industry and are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a person under 18 years of age, we will promptly delete such information.

9. Data Breach Notifications

In the event of a data breach affecting your personal information, PetroPal AI will notify your employer or company administrator in accordance with the terms specified in the Master Service Agreement. Your employer will be responsible for communicating with you about any such breach as appropriate.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through the App or by other means.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact your company administrator first. For general inquiries about PetroPal AI's privacy practices, you may contact:
Email: support@petropal.ai

12. Governing Law

This Privacy Policy and our privacy practices are governed by the laws of the State of Colorado, without regard to its conflict of law principles.
By using the PetroPal AI mobile application, you acknowledge that you have read and understand this Privacy Policy. Your continued use of the App constitutes your agreement to this Policy and any updates.